As experienced as we are we can’t possibly service “every” make and model of copier, printer, scanner and fax machine… and we’ll be the first to admit that! Unfortunately, there are more than just a few advertisers to be found on the Internet (and some with very attractive and highly optimized web sites) who will falsely and brazenly claim that they or their technicians are qualified to service everything and…there’s no law against it!
A plumber or an electrician must first prove their education and experience in order to get a license to be in business. The office equipment industry does not require a license to be in business! With just a few years of training in the technical end of this industry ANYONE can invest in a fancy web site and “claim” to be able to “fix everything” to everyone who calls and…..there’s no law against it!
Even more insidious are the number of Internet advertisers, competing for your attention, who will “claim” that their techs are qualified to service your machine for the sole purpose of just getting anyone into your office, masquerading as a qualified technician, in an effort to try to convince you that it’s “not practical” to repair your equipment and that it would be “in your best interest” to buy or lease a new machine from them! In other words, they’re unable or unwilling to service your equipment and are attempting to turn a service call into a sales lead! But, aside from that pervasive practice being an insulting waste of your time …..there’s no law against it!
Unfortunately, these hustlers, and that’s just what they are, hurt honest independent service providers because every time they hustle a customer they drive them back into the waiting arms of the dealers who are now charging somewhere between $150 to as much as $195 for a one hour service call.