Technical Office Solutions, Inc.

Fees For Toshiba Repairs

We charge $115 for the first hour or part there-of to REPAIR a monochrome (B&W) Toshiba copier or multi-function printer and $80 for each additional hour divided into 15 minute intervals. At this time we can do only limited repairs on Toshiba color copiers or printers. Please note that it is our experience that 90% of all service issues can be resolved within an hour. If an open fee schedule makes you a bit apprehensive, we can commit to a flat rate for your repair, including the cost of whatever parts will be needed, if you are willing to work with us over the phone in describing what you believe the issues may be.

There is never a "travel charge" to or from your location, nor is travel time part of the first hour of service. If we must return a second time with a part that we didn't have during the first visit then we'll only charge you for the total time spent repairing the equipment during both visits. We carry an impressive inventory of spare parts for these machines in our service vehicles at all times!

Provided that the dealer is not charging you more then MSRP on parts, we can only save you marginally on such items as paper feed rollers, switches and sensors. However, we are generally 20-30% less than the dealer on those "high-ticket" items such as photo-receptors ( copying drums,) developer, fuser parts and circuit boards.

We never ask nor expect to be paid until the job is fully completed!

References are always cheerfully given!

In business since 1987